Syllabus of AFC Business Communication

Get access to latest and updated syllabus of AFC subjects. Here you will find detailed course content or Syllabus of AFC Business Communication for Winter 2021.

Please Note that AFC examinations will be discontinued after winter 2021 attempt.

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Syllabus of AFC Business Communication

Syllabus GRID

Here is the grid of Syllabus of AFC Business Communication for Winter 2021.

Intra-personal and interpersonal Skills20-25
Communication via internet10-15

Course Outline

The course outline gives an overview of Syllabus of AFC Business Communication for Winter 2021. The detailed Syllabus of AFC Business Communication for Winter 2021 attempt is given below.


  • Introduction to Business Communication
  • Communication process
  • Seven C’s of effective communincation

Intra-personal and interpersonal Skillls:

  • Nature of intra personal Communication
  • Nature of inter personal Communication
  • Critical thinking
  • Nonverbal Communication
  • Verbal Communication
  • Visual Communication
  • Written Communication

Communication Via Internet:

  • Website hosting
  • Types of electronic communication

Course Content:

Here is the detailed Syllabus of AFC Business Communication for Winter 2021.

The Communication Process

Introduction to Communication:

  • Definition and objectives of Communication
  • Effective communication
  • Direction of communication
  • Axioms of interpersonal communication
  • paralanguage

Communication systems:

  • The communication model (“The process of communication”)
  • Contexts
  • Methods of communication
  • Communication media
  • Universals (components) of interpersonal communication

Barriers to effective communication:

  • Barriers to effective communication
  • Improving communication

Impact of ICT on communication:

  • The impact of ICT on communication
  • Challenges

Communication networks:

  • Introduction
  • Systems of communication
  • Importance of communication
  • Communication network
  • Types of communication networks

Business Communications:

Fundamentals of Workspace communication:

  • Definitions of business communication
  • Organization and stakeholders
  • Information needs of organization
  • Goals of business communication
  • Formal and informal communication

Effective business messages:

  • Introduction to business messages
  • Planning a business messages
  • Media and channels

Overcoming common challenges:

  • Introduction
  • Noise
  • Distortion
  • Feedback
  • Dealing with conflict
  • Communication patterns
  • Delivering negative messages
  • Implied messages

Seven C’s of effective communication:


  • Introduction to the seven C’s of effective communication
  • Completeness
  • Illustration


  • Conciseness
  • Examples and illustration


  • Consideration
  • Examples and illustration


  • Concreteness
  • Examples and illustration


  • Clarity
  • Examples and illustration


  • Courtesy
  • Examples and illustration


  • Correctness
  • Examples and illustration

Intra-personal and interpersonal skills:

Intra-personal communication:

  • Introduction
  • self-concept
  • Perception
  • Expectation
  • Factors that influence intrapersonal communication
  • Types of intrapersonal communication
  • Importance of intrapersonal communication

Interpersonal Communication:

  • Introduction
  • The nature of interpersonal communication
  • Purpose of interpersonal communication
  • Ways to improve interpersonal communication
  • Elements and traits of ethics in interpersonal communication
  • Role of communication conflict in intercultural relationships
  • Role of stereotypes in communication process

Thinking process:

  • Introduction
  • Creative thinking
  • Critical thinking
  • Effect of critical thinking over communication
  • Differences between creative and critical thinking

Forms of business communication:

Nonverbal communication:

  • Introduction
  • Forms of nonverbal communication
  • Uses of nonverbal communication

Written Communication:

  • Objective of written business messages
  • Key elements of written business messages
  • Different forms of written business communication

Visual Communication:

  • Introduction
  • Graphics commonly used by organization for communication purposes
  • Practical use of visual communication

Verbal Communication:

  • Oral communication
  • Difference between oral and written communication
  • Forms of oral communication
  • Face to face communications
  • Telephone Conversations

Listening in business:

  • What is listening?
  • Types of listener
  • Why do we listen?
  • Benefits of effective listening to business

Principles of active listening:

  • What is active listening?
  • Principles of active listening
  • Emphatic listening

Listening creatively in business:

  • The thinking process
  • Feedback
  • Interpreting information
  • Illustrations

Barriers to effective listening :

  • Barriers to effective listening
  • Negative listening

Speaking skills :

  • Difference between speaking and listening skills
  • Conflict resolution
  • Principles of preparing and delivering public speech

Written business messages:

Principles of effective business writing :

  • Keep it simple, stupid (KISS)
  • Be original
  • Adopt the right tone
  • Presentation and proofing

Persuasive business messages:

  • Sincerity and tact
  • Avoiding the abstract
  • Using the ‘you’ approach

Letters and circulars:

Letters and circulars:

  • Components of a business letter
  • Planning your letters
  • Persuasive letters
  • In detail: Letter of enquiry, follow-up letters and circulars
  • Covering letters
  • Curriculum Vitae (CVs) and job application letters


  • Introduction to memos
  • Writing memos


  • Business meeting agenda
  • Layout and contents of agenda
  • formal notice of a meeting


  • What are minutes of meeting
  • Writing effective minutes

Business Reports:

Introduction to business reports:

  • What is a report?
  • Types of business report
  • What is involved in writing a business report

Preparing the content:

  • Features of effective reports
  • Planning your time
  • Generating ideas and collecting information
  • Structuring the information

Writing the report:

  • Layout
  • Business language for reports
  • Drafting the final report

Business Plans:

  • Basic structure of business plan
  • In Detail: components of a business plan


  • Request for proposal (RFP)
  • The proposal

Other short reports:

  • Project progress report
  • Performance appraisal report
  • Feasibility report
  • Sales and marketing report
  • Chairman’s annual report
  • Operational report

Electronic Communication:

Website hosting:

  • Building blocks of the internet
  • Website hosting services
  • Key considerations while selecting webhosting service
  • Types of webhosting

Types of electronic communication:

  • Introduction
  • Social Networking Sites
  • Blogs
  • Podcasting
  • Discussion Boards
  • Messaging
  • Email
  • Video Conferencing


The Syllabus of Business Communication is long and requires hard work. The ICAP’s Study text alone may not be enough so follow the below mentioned guidelines too. These recommendations may be a deciding factor in your result.

As well as using the ICAP learning materials there are other things that you can do to help you become
proficient at English.
 Listen to BBC programmes on the radio. BBC broadcasters all speak English very well. Listen in particular to the pronunciation and try to imitate it.
 If you have access watch TV programmes on BBC World.
 Read a good quality English language newspaper or news feeds on the internet.
 Read English language novels.
 Make use of the internet. There are many excellent websites that cover English grammar (a list of these is given next) but, avoid forum based websites where a student asks a question that is answered by someone else on the web. These often contain incorrect information.

Disclaimer:’s owner or his/her associates will not be responsible for any loss or gain arising from the use of above mentioned content of Syllabus of AFC Business Communication. We will not be responsible for any error(s) caused due to updating of syllabus of Syllabus of AFC Business Communication for Winter 2021.

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