Business Communication Study material and relevant notes:
Download icap business communication study text and recommended books. The grid of Syllabus of AFC Business Communication for Winter 2021 shows which topic has greater course content and hence should be given more time for understanding the concepts of that section. You can download the latest course contents by clicking here.
| GRID | WEIGHTAGE |
| Concepts | 10-15 |
| Intra-personal and interpersonal Skills | 20-25 |
| Communication via internet | 10-15 |
| Total | 50 |
Course Outline
The course outline gives an overview of Syllabus of AFC Business Communication for Winter 2021. The detailed Syllabus of AFC Business Communication for Winter 2021 attempt is given below.
Concepts:
- Introduction to Business Communication
- Communication process
- Seven C’s of effective communincation
Intra-personal and interpersonal Skillls:
- Nature of intra personal Communication
- Nature of inter personal Communication
- Critical thinking
- Nonverbal Communication
- Verbal Communication
- Visual Communication
- Written Communication
Communication Via Internet:
- Website hosting
- Types of electronic communication
Study material provided by ICAP
Download icap business Communication Study Text published by ICAP in 2019 in pdf format from google drive at a single click from the link given below. Download icap business Communication Study Text published by ICAP in 2015 in pdf format from google drive at a single click from the link given below. Download icap business Communication Question Bank ( Revised) published by ICAP in 2015 in pdf format from google drive at a single click from the link given below.
- AFC-02 Business Communication – Study Text (2019) – Revised
- AFC-02 Business Communication – Study Text (2015) – Revised
- AFC-02 Business Communication – Question Bank (2015) – Revised
Study material from various sources
Books
Download icap business Communication Study Text published by Professional Academy of Commerce (PAC) in pdf format from google drive at a single click from the link given below. Download icap business Communication MCQs published by Professional Academy of Commerce (PAC) in pdf format from google drive at a single click from the link given below. Download icap business Communication Text Book published by Professional Academy of Commerce (PAC) in pdf format from google drive at a single click from the link given below.
- PAC Business Communication Study Text
- PAC Business Communication MCQs
- Rise Business Communication Book
Mocks
Miscellaneous
Course Content:
Here is the detailed Syllabus of AFC Business Communication for Winter 2021.
The Communication Process
Introduction to Communication:
- Definition and objectives of Communication
- Effective communication
- Direction of communication
- Axioms of interpersonal communication
- paralanguage
Communication systems:
- The communication model (“The process of communication”)
- Contexts
- Methods of communication
- Communication media
- Universals (components) of interpersonal communication
Barriers to effective communication:
- Barriers to effective communication
- Improving communication
Impact of ICT on communication:
- The impact of ICT on communication
- Challenges
Communication networks:
- Introduction
- Systems of communication
- Importance of communication
- Communication network
- Types of communication networks
Business Communications:
Fundamentals of Workspace communication:
- Definitions of business communication
- Organization and stakeholders
- Information needs of organization
- Goals of business communication
- Formal and informal communication
Effective business messages:
- Introduction to business messages
- Planning a business messages
- Media and channels
Overcoming common challenges:
- Introduction
- Noise
- Distortion
- Feedback
- Dealing with conflict
- Communication patterns
- Delivering negative messages
- Implied messages
Seven C’s of effective communication:
Completeness:
- Introduction to the seven C’s of effective communication
- Completeness
- Illustration
Conciseness:
- Conciseness
- Examples and illustration
Consideration:
- Consideration
- Examples and illustration
Concreteness:
- Concreteness
- Examples and illustration
Clarity:
- Clarity
- Examples and illustration
Courtesy:
- Courtesy
- Examples and illustration
Correctness:
- Correctness
- Examples and illustration
Intra-personal and interpersonal skills:
Intra-personal communication:
- Introduction
- self-concept
- Perception
- Expectation
- Factors that influence intrapersonal communication
- Types of intrapersonal communication
- Importance of intrapersonal communication
Interpersonal Communication:
- Introduction
- The nature of interpersonal communication
- Purpose of interpersonal communication
- Ways to improve interpersonal communication
- Elements and traits of ethics in interpersonal communication
- Role of communication conflict in intercultural relationships
- Role of stereotypes in communication process
Thinking process:
- Introduction
- Creative thinking
- Critical thinking
- Effect of critical thinking over communication
- Differences between creative and critical thinking
Forms of business communication:
Nonverbal communication:
- Introduction
- Forms of nonverbal communication
- Uses of nonverbal communication
Written Communication:
- Objective of written business messages
- Key elements of written business messages
- Different forms of written business communication
Visual Communication:
- Introduction
- Graphics commonly used by organization for communication purposes
- Practical use of visual communication
Verbal Communication:
- Oral communication
- Difference between oral and written communication
- Forms of oral communication
- Face to face communications
- Telephone Conversations
Listening in business:
- What is listening?
- Types of listener
- Why do we listen?
- Benefits of effective listening to business
Principles of active listening:
- What is active listening?
- Principles of active listening
- Emphatic listening
Listening creatively in business:
- The thinking process
- Feedback
- Interpreting information
- Illustrations
Barriers to effective listening :
- Barriers to effective listening
- Negative listening
Speaking skills :
- Difference between speaking and listening skills
- Conflict resolution
- Principles of preparing and delivering public speech
Written business messages:
Principles of effective business writing :
- Keep it simple, stupid (KISS)
- Be original
- Adopt the right tone
- Presentation and proofing
Persuasive business messages:
- Sincerity and tact
- Avoiding the abstract
- Using the ‘you’ approach
Letters and circulars:
Letters and circulars:
- Components of a business letter
- Planning your letters
- Persuasive letters
- In detail: Letter of enquiry, follow-up letters and circulars
- Covering letters
- Curriculum Vitae (CVs) and job application letters
Memos:
- Introduction to memos
- Writing memos
Agenda:
- Business meeting agenda
- Layout and contents of agenda
- formal notice of a meeting
Minutes:
- What are minutes of meeting
- Writing effective minutes
Business Reports:
Introduction to business reports:
- What is a report?
- Types of business report
- What is involved in writing a business report
Preparing the content:
- Features of effective reports
- Planning your time
- Generating ideas and collecting information
- Structuring the information
Writing the report:
- Layout
- Business language for reports
- Drafting the final report
Business Plans:
- Basic structure of business plan
- In Detail: components of a business plan
Proposals:
- Request for proposal (RFP)
- The proposal
Other short reports:
- Project progress report
- Performance appraisal report
- Feasibility report
- Sales and marketing report
- Chairman’s annual report
- Operational report
Electronic Communication:
Website hosting:
- Building blocks of the internet
- Website hosting services
- Key considerations while selecting webhosting service
- Types of webhosting
Types of electronic communication:
- Introduction
- Social Networking Sites
- Blogs
- Podcasting
- Discussion Boards
- Messaging
- Video Conferencing
